Job Title: Property Claims Adjuster
Carl Warren & Company is a leading nationwide Third-Party Administrator (TPA) founded in 1944. Carl Warren has been a trusted partner specializing in property and casualty claims management, subrogation recovery, and litigation management for private and public sectors, insurance companies, and captives.
Our clients count on us to care for their needs when the unexpected happens. Our culture is derived from the people that created it. We are not different in what we do. We are different in how we do it. Our culture helps us collaborate, unite, and create a diverse workforce. Our people are at the core of our purpose, vision, mission, and values.
We offer competitive compensation and a comprehensive benefits package:
- 401k + employee match
- Medical, dental, vision, life, and disability insurance
- Paid Time Off (PTO)
- Paid Holidays
- Paid Sick leave
- Professional development programs
- Work-life quality and flexibility
Visit us online at www.carlwarren.com
Responsibilities
Execute on client and Carl Warren strategies to achieve claims quality, customer service, and operational objectives.
Proactively manage claims to ensure file quality meets Carl Warren & Company Claim Handling Guidelines and client requirements.
Maintain high productivity levels based on the age and complexity of the assigned caseload, which can range from 15-50 claims with values exceeding $250K.
Manage timely diaries of claims and consistently achieve audit scores of 90% and above.
Focus on providing outstanding work products to clients.
Provide excellent customer service to internal and external customers.
Prepare reports for clients and present claims in roundtable settings or claim reviews as needed.
Develop strategies for claims resolution with clear and focused file notes.
Identify and effectively manage vendors to achieve satisfactory results on both expense and indemnity costs.
Perform other duties as assigned.
Requirements
7+ years of experience in the P&C industry, with public entity experience a plus.
5+ years of experience handling complex/litigated claims and litigation management.
Property experience is a must, with homeowners experience acceptable.
College degree preferred.
Insurance designation preferred.
Excellent verbal and written communication skills, proficient in professional communication, correspondence, Xactimate, and Excel.
Strong computer skills and Microsoft applications preferred.
Knowledge of claims processes and procedures, as well as the overall insurance industry.
Ability to read and understand legal documents.
Xactimate experience is required.
Competencies
Communication Skills: Consistently and effectively communicate with diverse stakeholders across the organization.
Problem Solving & Decision Making: Determine steps to obtain the best outcome of claim resolution, considering short and long-term outcomes.
Customer Service: Align and support goals that promote a client-centric culture, delivering high-quality service to internal and external clients.
Interpersonal Skills: Ability to read and work with a variety of people, assess credibility, maintain optimism, build relationships, and be resilient and approachable.
Strategic Thinking: Understand multiple resources that assist in claim resolution and facilitate these resources, continually monitoring the effectiveness of the current strategy.
Functional/Technical Expertise: Demonstrate the ability to investigate, evaluate, and resolve claims, maintaining functional and technical expertise through projects, designations, and continuing education.
Additional Information
Claim assignments: 3-5 claims per week based on historical data.
Average timeline: Varies due to the claimant's need to submit proof of damages, with some claims taking several months to resolve.
Training: Onsite training at EBMUD and general Carl Warren & Company training.
Claim management systems: EBMUD uses MicroNich and FHE for claims management.
Mileage reimbursement: Mileage is reimbursable from the EBMUD office to the inspection site.
Note: Training will be 30 day onsite and then will be required to be in office 2X per week.
