Job Description:

Venbrook is seeking to add a talented Business Analyst to join our team. We are looking for someone with a strong Insurance (Programs) background who can partner with our Business Applications and Data Engineering teams to document system and reporting requirements.

This person will be responsible for documenting requirements for system enhancements and reports and translating those business requirements to technical specifications. The ability to “speak both languages” (Insurance and IT) is critical for this role.

Required

· In this role, you will be interacting with stakeholders at various levels

· Work with business partners to define and document system enhancements and reports

· Use Front-End systems to validate reports

· Perform User Acceptance Testing (UAT) to identify and rectify issues

· Address ad-hoc reporting and analytics requests, with an eye on addressing the underlying business challenges

· Recognize patterns and changing requirements to identify opportunities to build new analytics

What you’ll need:

· 3+ years’ experience in a Business Analyst or Data Analyst role

· Insurance industry experience with Underwriting and Policy Issuance Systems

· Proficiency in Advanced MS Excel functionality (i.e., Pivot Tables, VLOOKUPS, custom functions)

· Ability to translate business requirements to technical specifications (and vice versa)

· Ability to think outside the box when solving complex challenges

· Ability to successfully work with personnel at all levels in the organization

· Experience with issue tracking systems such as Jira or Rally

· Comfortable pulling reports from BI tools, such as Tableau, SSRS, PowerBI, etc.

· Proven work ethic with the ability to work within set timelines and update management on deviation to these estimates

· Strong interpersonal and communication skills

Nice to have:

· SQL experience

· Jetfile experience

· BS/MS in computer science or business administration

Job Description:

The Operations Associate is responsible for supporting and working collaboratively with the SVP of Operations. This position is responsible for assisting in day-to-day activities by carrying out tasks related to data entry, technical computer skills, organization, and communication. Responsibilities can range from processing, working on projects, mail and administrative functions, and problem solving. This position will manage the intake and resolution of various requests through effective and professional communication with internal/external parties. The Operations Associate will seamlessly transition work inside/outside the department and consistently complete tasks in a fast, high-quality, detailed, and service-oriented manger.

Areas of Responsibility:

· 80% of this role is managing intake and resolution of various requests through centralized email box(s)

· Gain a rich understanding of business processes by leveraging standardized workflows and guidelines

· Work to become an expert in the team’s function with the motivation to continue learning and growing

· Create and maintain correspondence and other records within our electronic filing system

· Develop knowledge and skillset to act as Subject Matter Expert (SME) for various workstreams, on system platforms, including but not limited to Agency Management Systems, AMS360 & WorkSmart

· Carrier, Broker, and Vendor management - includes, commission/de-commission users in online portals, invoice allocation, termination, maintenance of key contract factors, identification of vendor consolidation opportunities, etc.

· Other responsibilities, as deemed necessary under Retail Operations

· Collaborate with the SVP on build out, training and maintenance of Quality and Professional Standards company-wide

· Attend carrier marketing meetings and functions with SVP; electronically distribute content to staff, gather marketing materials and draft communications regarding market appointments, and appetite to staff

· Strategize and collaborate with SVP on new and existing projects

· Other responsibilities, as deemed necessary under Operations

Qualifications:

· Experience in both Employee Benefits & Property & Casualty insurance account management, 2+ years in both beneficial

· Knowledge of one or more Vertafore systems) i.e., AMS360, Work Smart, Image Right, , etc.)

• Proficient in Microsoft Office applications- Word, Excel, PowerPoint, and Teams, with strong computer skills
• Strong interpersonal and communication skills and the ability to communicate and build trusted relationships with all levels of staff and external contacts
• Significant attention to detail
• Provides high quality product and takes ownership of work
• Excellent customer service skills
• Works with a sense of urgency and takes accountability for resolving issues
• Acts in a diplomatic manner and responds promptly to employee/customer needs and requests.
• Able to prioritize workload and work under pressure

Physical Demands:

The employee is regularly required to reach with hands and arms; use hands to finger and grasp, using repetitive motions; talk and hear. The employee is frequently required to stoop. The employee is occasionally required to climb, balance, kneel, crouch, crawl, stand, walk, push, pull, lift and feel. This job requires the employee to have close visual acuity.

Working Conditions:

While performing the duties of this job, the employee is not substantially exposed to adverse environmental conditions.

Work Location: Remote

The Customer Service Representative is for an individual with a minimum 3 years’ experience in the insurance industry. This role will report directly to the Unit Manager and provide customer service support to various retail agents (Brooks customers). The Customer Service Representative will actively work with carrier web sites to manage quoting, document distribution, binding and billing. This role will be located in the Brooks office located in Manalapan, New Jersey.

Responsibilities:

• Maintains and services new and renewal policies from quoting, binding, billing and throughout the policy term.
• Reviews applications for completeness and requests missing information from the retail agent, when required.
• Follows up on new and renewal quotes in an effort to maximize all new business quotes and retain renewals.
• Prepares and delivers the quote and policies to the retail agents
• Requests changes to policies as instructed by the agent.
• Maintains compliance with agency’s established processes.
• Keeps up to date with the various products and services the agency represents
• Provides proactive and solutions-oriented customer service to all internal and external queries

Position Requirements:

• 3 years’ experience in the insurance industry in a similar role.
• P&C License or equivalent industry experience
• BA/BS preferred
• Experience working with AIM (Vertafore) preferred
• Strong interpersonal and communication skills and the ability to communicate and build trusted relationships with all levels of staff and external contacts
• Significant attention to detail
• Provides a high quality product and takes ownership of work
• Excellent customer service skills
• Works with a sense of urgency as required to meet deadlines
• Acts in a diplomatic manner and responds promptly to customer needs/requests
• Able to prioritize workload and work under pressure
• Proficient in Microsoft Office applications – Word, Excel, etc., and basic computer skills

Physical Demands:

While performing the duties of this job, the employee may exert up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift and/or move objects. The employee is regularly required to reach with hands and arms; use hands and fingers to grasp, using repetitive motions; talk and hear. The employee is frequently required to stoop. The employee is occasionally required to balance, kneel, crouch, stand, walk, push, pull, lift and feel. This job requires the employee to have close visual acuity.

Working Conditions:

While performing the duties of this job, the employee is not substantially exposed to adverse environmental conditions.

BENEFITS

• Competitive Compensation Package
• Comprehensive Benefits, to include 401K, medical, dental, vision, life and disability, generous paid time off and holidays
• Employee Training Programs
• Professional Development
• Work-Life Balance
• Flexible Hours

The Customer Service Representative (Unit Manager) is for an individual with a minimum 7 years’ experience in the insurance industry. The Customer Service Representative (Unit Manager) will actively work with carrier web sites to manage quoting, document distribution, binding, and billing. This role will be located in the Brooks office located in Manalapan, New Jersey.

Responsibilities:

• Maintains and services new and renewal policies from quoting, binding, billing and throughout the policy term.
• Reviews applications for completeness and requests missing information from the retail agent, when required.
• Follows up on new and renewal quotes in an effort to maximize all new business quotes and retain renewals.
• Prepares and delivers the quote and policies to the retail agents
• Requests changes to policies as instructed by the agent.
• Maintains compliance with agency’s established processes.
• Keeps up to date with the various products and services the agency represents
• Provides proactive and solutions-oriented customer service to all internal and external queries

Position Requirements:

• At least 7 years’ experience in the insurance industry in a similar role.
• P&C License or equivalent industry experience
• BA/BS preferred
• Experience working with AIM (Vertafore) preferred
• Strong interpersonal and communication skills and the ability to communicate and build trusted relationships with all levels of staff and external contacts
• Significant attention to detail
• Provides a high quality product and takes ownership of work
• Excellent customer service skills
• Works with a sense of urgency as required to meet deadlines
• Acts in a diplomatic manner and responds promptly to customer needs/requests
• Able to prioritize workload and work under pressure
• Proficient in Microsoft Office applications – Word, Excel, etc., and basic computer skills

Physical Demands:

While performing the duties of this job, the employee may exert up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift and/or move objects. The employee is regularly required to reach with hands and arms; use hands and fingers to grasp, using repetitive motions; talk and hear. The employee is frequently required to stoop. The employee is occasionally required to balance, kneel, crouch, stand, walk, push, pull, lift and feel. This job requires the employee to have close visual acuity.

Working Conditions:

While performing the duties of this job, the employee is not substantially exposed to adverse environmental conditions.

BENEFITS

• Competitive Compensation Package
• Comprehensive Benefits, to include 401K, medical, dental, vision, life and disability, generous paid time off and holidays
• Employee Training Programs
• Professional Development
• Work-Life Balance
• Flexible Hours

Job Description:

Come join a growing HR Team! We are in the process of improving the infrastructure to support Venbrook’s rapid growth nationwide. The HR Assistant will report to the Director of Human Resources and will support the entire HR team. Together we will be improving employee engagement, supporting Venbrook culture, and creating opportunities for employee cross communication and activities. This position will be responsible for many of the Human Resources administrative functions including employee data and timecard management in ADP, and benefits enrollment and administration. The ideal candidate will have a minimum of two years in an HR Assistant role, have experience working with ADP Workforce, and general knowledge of personnel files and the employee onboarding and off boarding process.

Responsibilities:

• Reviews and distributes HR mail.
• Maintains personnel files and employee benefits information.
• Enters accurate information into ADP Workforce.
• Complete and collect HR forms and other documentation.
• Assists with new hire onboarding and termination processes.
• Prepares reports as needed.
• Ability to recognize and protect confidential company and employee information.
• Ability to discuss confidential and sensitive issues in a highly professional and discrete manner at appropriate times.

Qualifications:

• 3-4 years working in an office environment
• 2+ years of work experience as an HR Assistant
• Knowledge and ability to use ADP Workforce are strongly preferred.
• College degree or completed coursework preferred.
• Proficient in Microsoft Word, Excel, Outlook, and DocuSig

Physical Demands:

While performing the duties of this job, the employee may exert up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift and/or move objects. The employee is regularly required to reach with hands and arms; use hands to finger and grasp, using repetitive motions; talk and hear. The employee is frequently required to stoop. The employee is occasionally required to climb, balance, kneel, crouch, crawl, stand, walk, push, pull, lift, and feel. This job requires the employee to have close visual acuity.

Working Conditions:

While performing the duties of this job, the employee is not substantially exposed to adverse environmental conditions.

Job Type: Full-time

Salary: $24.00 - $28.00 per hour

Benefits:

Job Description:

We are a nationwide Third-Party Administrator (TPA) with 150 employees and 20 locations across the country. We specialize in providing liability and property claims management and administration for clients in the private and public sectors, insurance companies and captives.

RESPONSIBILITIES

• Executes Client and Company strategies to achieve claims quality, customer service, and operational objectives.
• Proactively work claims to ensure file quality meets Company Claim Handling Guidelines as well as any client requirements.
• High level of productivity measured according to the age and complexity of the assigned caseload.
• Maintains a timely diary of claims.
• Consistently achieves audit scores of 90% and above.
• Focuses on providing the client with an outstanding work product.
• Provides excellent customer service to internal and external customers.
• May be required to prepare reports for clients and/or present claims in a roundtable setting or at a claim review.
• Develops strategies for claims resolution with file notes reflecting clarity, focus, control/management, and momentum.
• Identifies/utilizes vendors and effectively manages the vendors to achieve satisfactory results on both the expense and indemnity costs.
• Other duties as assigned.

REQUIREMENTS

• Seven or more years of experience in the Property & Casualty industry preferred.
• Five or more years of experience handling complex/litigated claims and litigation management.
• College degree preferred.
• Property & Casualty License Required.
• Insurance designation preferred.
• Excellent computer skills and knowledge of Microsoft Office applications preferred.
• Holds and maintains necessary adjuster licenses in states where required.
• Knowledge of claims processes and procedures, in addition to the overall knowledge of the insurance industry.
• Read and understand legal documents.

COMPETENCIES

• Communication Skills: Consistently and effectively communicate with a diverse spectrum of people across the organization and team. Must seek answers and clarification from management on information that is not understood to ensure the proper message is communicated.
• Problem Solving & Decision Making: Determines steps to obtain the best outcome of claim resolution. Considers short and long-term outcomes through decision-making sessions to ensure all stakeholders are involved.
• Customer Service: Aligns and supports goals that promote client-centric culture. Services the needs of both internal and external clients, understands all expectations of performance, is committed to delivering high-quality service, ability to communicate often and be responsive to all requests timely. Has the passion to deliver high-quality work.
• Interpersonal skills: Ability to read and work with a variety of people, assess credibility, maintain optimism, build relationships, be resilient and approachable. Leads by example.
• Strategic Thinking: Understands multiple resources assist in claim resolution and facilitates these resources. Continuously monitors the effectiveness of the current strategy and makes recommendations for necessary changes. Continually assesses the success of the strategy and ultimate claim outcome against the market and competitors.
• Functional/Technical Expertise: Demonstrates ability to investigate, evaluate and resolve claims. Maintains own functional /technical expertise through projects, designations, continuing education, etc. Models expert learning and growth by having a strong understanding of best practices within the function. Has a working knowledge of claims workflow and a strong understanding of the processes. Proven record of sustained performance as measured by performance indicators.

Physical Demands:

The employee is regularly required to reach with hands and arms; use hands to finger and grasp, using repetitive motions; talk and hear. The employee is frequently required to stoop. The employee is occasionally required to climb, balance, kneel, crouch, crawl, stand, walk, push, pull, lift and feel. This job requires the employee to have close visual acuity.

Working Conditions:

While performing the duties of this job, the employee is not substantially exposed to adverse environmental conditions.

BENEFITS

• Competitive Compensation Package
• Comprehensive Benefits, to include 401K, medical, dental, vision, life and disability, generous paid time off and holidays
• Employee Training Programs
• Professional Development
• Work-Life Balance
• Flexible Hours

Job Type: Full-time