Join Venbrook


Our people are equipped with the tools—including enriching professional experiences, coaching, timely and productive feedback, and high-quality learning and development opportunities—to deliver against our commitment to you each day.

We are committed to building lasting relationships with you and delivering value to your career growth.

Venbrook Provides:

  • Professional development
  • Work/Life quality and flexibility
  • Commitment to our communities
  • Competitive compensation and benefits

Employee Benefits:

  • Medical
  • Dental
  • Vision
  • Flexible Spending Account (FSA)
  • Life Insurance
  • Short and Long Term Disability
  • Accidental Death and Dismemberment
  • 401(k) Plan
  • Paid Time Off
  • Paid Holidays

Our Culture


Venbrook's culture is derived from the people that create it. We are not different in what we do. We are different in how we do it. Our culture helps us collaborate, unite, and create a diverse workforce. Our people are at the core of our purpose, vision, mission, and values. Click on any photo to take a closer look at our memorable moments...
Venbrook Events
2018 National Sales Meeting

Save the date for Building Strong Teams and a Winning Culture!

This year's 2018 National Sales Meeting will be at Caesar's Palace in Las Vegas, NV from October 2nd through October 4th. We look forward to an energizing event for our sales and management teams. 

Learn More
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Jason Turner, Gig Palmer, and David Rosen at Citi Field for The Mets
Jessica, our Programs Manager, showing some Venbrook love
Brooks exhibiting at the PIA Conference in Atlantic City
Ana from our Personal Lines Division
Maria, our Office Manager, hard at work
Happy Halloween from Christina our Technology Director
Views from the Hollywood Sign
Chris, Vice President of Commercial Accounts, is happy to be at Venbrook
2016 National Sales Meeting having fun at the minus5º Ice Bar, Las Vegas, NV
Venbrook sling bags for every hiker!
Nick and Mike sharing some office camaraderie
Our after-party bowlers at the 2017 Holiday Party
Mira providing corporate and HR training at our sales meeting
Victory for our Venbrook hikers at Upper Las Virgenes Canyon
Welcome to Venbrook!
Our OC and SD offices at a day at the races in Del Mar, CA
Great smile from Howard, Vice President of Employee Benefits
Our East Meets West sales meeting welcome sign!

Careers


Our professionals are at the heart of our business strategy and success. We recruit top talent with traditional and nontraditional backgrounds so that we continue to build Venbrook as a great place to work.

Internships. Venbrook believes in investing in talented people. We provide university internships in selected offices, please contact us for more details, and a list of internships currently available at careers@venbrook.com.

Join Us


Reports to: Senior Vice President, Operations

FLSA: Exempt

Company Overview:

Venbrook Insurance Services is a national leader in insurance, reinsurance, and risk brokering and management solutions. We cater to a national client base across myriad industries with divergent needs. Our team of experts and industry specialists’ partner with our clients to manage their risks, create security, promote growth and add value by delivering best-in-class insurance products and programs. Venbrook is committed to ongoing product innovation, market agility, and strength in our partnerships for risk management solutions that allow our clients to focus on driving their business forward.

Venbrook specializes in a wide range of insurance and risk management products including: Property, Construction, Primary and Excess Liability, Directors & Officers/Management Liability, Professional Liability, Cyber Liability and Privacy, Crime, Employment Practices Liability, Workers’ Compensation, Employee Benefits, Transportation, Ocean and Inland Marine, Personal Lines, and Surety Bonds.

Venbrook is headquartered in Woodland Hills, CA with various locations throughout the country. For more information on Venbrook Insurance Services, visit us at www.venbrook.com.


Job Description:

The Account Manager Commercial Insurance - Operations Specialist, will be a great opportunity for an Account Manager (with a Commercial Lines Insurance background) to advance to the next step in their career and move to the Insurance Operations / Administration side of the business. It is also a ground floor opportunity to help influence, shape, and design major operation initiatives, processes and procedures in a Commercial Insurance brokerage environment. This role will support and work collaboratively with the SVP of Operations on various projects and daily tasks including:

  • Primary functions:
    • Gain and utilize expertise of multiple agency management systems while serving as the point person and highest level user of these systems so they may be utilized to the best of their ability, by the company.
    • Develop work flows, reporting and Quality and Professional Standards that can be incorporated for use company-wide.
    • Manage and service all policies for organization’s corporate insurance portfolio.
    • Overall management and auditing of Surplus Lines Filing activity from various divisions.
    • Diary consumer complaints and follow-through on resolution.
  • Secondary functions:
    • Manage insurance resources and continuing education.
    • Attend carrier marketing meetings and functions with SVP; electronically distribute content to retail staff. (gathering marketing materials and drafting communications regarding market appointments and appetite to staff).
    • Auditing of various workflow functions.
    • Strategize and collaborate with SVP on new and existing projects.

Position Requirements:

  • 7+ years Commercial Lines insurance account management experience.
  • Should have an understanding of marketing of submissions for new and renewal business, knowledge of carrier markets and appetite, account management work flow, coverage knowledge and understanding of coverage forms, endorsements and exclusions, certificate issuance, preparation of summaries, proposals and binders, agency billing and invoicing, policy checking.
  • California Brokers Property/Casualty LicenseComplete knowledge of AMS360 functionality.
  • Strong interpersonal and communication skills and the ability to communicate and build trusted relationships with all levels of staff and external contacts.
  • Significant attention to detail.
  • Provides high quality product and takes ownership of work.
  • Excellent customer service skills.
  • BA/BS preferred.
  • Works with a sense of urgency and takes accountability for resolving issues.
  • Acts in a diplomatic manner and responds promptly to employee/customer needs and requests.
  • Able to prioritize workload and work under pressure.
  • Proficient in Microsoft Office applications – Word, Excel, PowerPoint, etc., with strong computer skills.

Physical Demands:

While performing the duties of this job, the employee may exert up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift and/or move objects. The employee is regularly required to reach with hands and arms; use hands and fingers to grasp, using repetitive motions; talk and hear. The employee is occasionally required to stoop, climb, balance, kneel, crouch, crawl, stand, walk, push, pull, lift and feel. This job requires the employee to have close visual acuity.

 

Senior Account Manager II

 

Reports to:                   Account Executive       

Location:                      Woodland Hills, CA                              

 

Company Overview:    

Venbrook Insurance Services is a national leader in insurance, reinsurance, and risk brokering and management solutions. We cater to a national client base across myriad industries with divergent needs. Our team of experts and industry specialists’ partner with our clients to manage their risks, create security, promote growth and add value by delivering best-in-class insurance products and programs. Venbrook is committed to ongoing product innovation, market agility, and strength in our partnerships for risk management solutions that allow our clients to focus on driving their business forward.

Venbrook specializes in a wide range of insurance and risk management products including: Property, Construction, Primary and Excess Liability, Directors & Officers/Management Liability, Professional Liability, Cyber Liability and Privacy, Crime, Employment Practices Liability, Workers’ Compensation, Employee Benefits, Transportation, Ocean and Inland Marine, Personal Lines, and Surety Bonds.

Venbrook is headquartered in Woodland Hills, CA with various locations throughout the country. For more information on Venbrook Insurance Services, visit us at www.venbrook.com.

 

Follow our community:

Facebook – www.facebook.com/venbrook

Twitter – www.twitter.com/venbrook

LinkedIn – www.linkedin.com/company/venbrook

Job Description

Come and join a Commercial Insurance Team that is on the move! The Senior Account Manager II role is a dynamic opportunity for a Commercial Insurance professional with 5+ years’ or more experience at a Retail Agency. The Account Executive will manage a client base of Commercial accounts in a manner that promotes an excellent level of service and profitability to both the customer and Venbrook.

 

Client Service 

  • Review insurance coverages to ensure quality of risk placement. Notify VP when changes in coverage are required due to a change in exposure, marketplace and/or general improvement of insurance program. Utilize additional technical resources as needed.
  • Demonstrate an understanding of routine coverages and policy terms and be able to clearly articulate this information as needed.
  • Manage day to day processing of endorsements, coverage/policy changes, billings, certificates, audits and general correspondence. Utilize all available resources to ensure timely completion of work.
  • Develop and maintain professional relationships with clients, support staff, insurance markets and other Venbrook staff.
  • Keep client files in order in accordance with Venbrook’s policy and documentation procedures; document all account activities in a manner which is clear and understandable by others. 

Marketing Renewals and New Business 

  • Prepare underwriting submissions, assist VP in the selection of markets, and send completed submissions to markets in a professional and timely manner.
  • Assess and act upon opportunities to develop additional account revenue by cross selling additional coverages or referrals.
  • Follow up with markets and monitor the quote/underwriting process to ensure that we are meeting the necessary time frames established.
  • Prepare coverage letters, check policies for accuracy, issue binders, process invoices and set up files. 

Position Requirements: 

  • California Brokers Property/Casualty License is required.
  • Bachelor’s degree required.
  • Three to five years’ experience as an Account Manager.
  • CIC designation preferred.
  • Experience working with AMS 360 highly preferred.
  • Must have excellent problem solving skills and be able to develop solutions with both a traditional and creative approach, using all available resources to solve before seeking assistance.
  • Strong interpersonal and communication skills and the ability to communicate and build trusted relationships with all levels of staff and external contacts.
  • Significant attention to detail.
  • Must be a champion of the company’s values and ethics.
  • Provides high quality product and takes ownership of work.
  • Excellent customer service skills.
  • Works with a sense of urgency as required to meet deadlines.
  • Acts in a diplomatic manner and responds promptly to customer needs/requests.
  • Able to prioritise workload and work under pressure. 

Physical Demands: 

While performing the duties of this job, the employee may exert up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift and/or move objects. The employee is regularly required to reach with hands and arms; use hands and fingers to grasp, using repetitive motions; talk and hear. The employee is frequently required to stoop. The employee is occasionally required to climb, balance, kneel, crouch, crawl, stand, walk, push, pull, lift and feel. This job requires the employee to have close visual acuity.

 

 

 

 

ABOUT THE COMPANY

Carl Warren is a nationwide Third-Party Administrator (TPA) with about 150 employees and 20 locations across the country. We provide liability and property claims management and administration services to the private and public sectors, insurance companies and captives.

At Carl Warren, we are committed to investing in our employees' development and providing a positive work environment where our employees feel valued. We are looking for a Claims Adjuster to join our team. This position will be based out of Los Angeles, California.

Please Visit https://www.carlwarren.com/opportunities for more information.

RESPONSIBILITIES

  • Executes on client/Carl Warren strategies to achieve claims quality, customer service, and operational objectives.
  • Proactively work claims to ensure file quality meets Carl Warren & Company Claim Handling Guidelines as well as any client requirements.
  • High level of productivity measured according to the age and complexity of the assigned caseload.
  • Maintains a timely diary of claims.
  • Consistently achieves audit scores of 90% and above.
  • Focuses on providing the client with an outstanding work product.
  • Provides excellent customer service to internal and external customers.
  • May be required to prepare reports for clients and/or present claims in a roundtable setting or at a claim review.
  • Develops strategies for claims resolution with file notes reflecting clarity, focus, control/management, and momentum.
  • Identifies/utilizes vendors and effectively manages the vendors to achieve satisfactory results on both the expense and indemnity costs.
  • Other duties as assigned.

REQUIREMENTS

  • Five or more years of experience in the P&C industry preferred, Public Entity experience a plus
  • Two or more years of experience handling complex/litigated claims and litigation management
  • College degree preferred
  • Insurance designation preferred
  • Excellent verbal and written communication
  • Strong computer skills and Microsoft applications preferred
  • Knowledge of claims processes and procedures, in addition to the overall knowledge of the insurance industry
  • Read and understand legal documents 

COMPETENCIES

Communication Skills: Consistently and effectively communicates with a diverse spectrum of people across the organization and team. Must seek answers and clarification from management on information that is not understood to ensure the proper message is communicated.

Problem Solving & Decision Making: Determines steps to obtain the best outcome of claim resolution. Considers short and long-term outcomes through decision-making sessions to ensure all stakeholders are involved.

Customer Service: Aligns and supports goals that promote client-centric culture. Services the needs of both internal and external clients, understands all expectations of performance, committed to delivering high-quality service, ability to communicate often and be responsive to all requests timely. Has the passion to deliver high-quality work.

Interpersonal skills: Ability to read and work with a variety of people, assess credibility, maintain optimism, build relationships, be resilient and approachable. Leads by example.

Strategic Thinking: Understands multiple resources assist in claim resolution and facilitates these resources. Continuously monitors the effectiveness of the current strategy and makes recommendations for necessary changes. Continually accesses the success of the strategy and ultimate claim outcome against the market and competitors

Functional/Technical Expertise: Demonstrates the ability to investigate, evaluate and resolve claims. Maintains own functional /technical expertise through projects, designations, continuing education, etc. Models expert learning and growth by having a strong understanding of best practices within the function. Has a working knowledge of claims workflow and a strong understanding of the processes. Proven track record of sustained performance as measured by performance indicators.

ABOUT THE COMPANY

We are a nationwide Third-Party Administrator (TPA) with 150 employees and 20 locations across the country. We specialize in providing liability and property claims management and administration for self-insured clients, to include the private and public sectors, insurance companies and captives. 

At Carl Warren, we are committed to investing in our employees' development and providing a positive work environment where our employees feel valued. We are looking for a Claims Supervisor to join our team. This position will be based out of Tustin, California.

Please visit: https://www.carlwarren.com/opportunities 

RESPONSIBILITIES

  • Supervises, trains, coaches and directs adjusters as they resolve claims.
  • Responsible for ensuring claim quality and desired outcome is achieved through consistent oversight of claims.
  • Audits and reviews files and directs adjusters toward appropriate file resolution.
  • Promotes associate development and engagement.
  • Collaborates with other members of the management team.
  • May be called upon to perform additional duties as directed.

QUALIFICATIONS 

  • 5+ years of experience handling Property & Casualty claims; litigation management experience preferred.
  • 5+ years of experience training, leading and supervising the work of others.
  • High school degree or equivalent, college degree preferred.
  • Basic computer skills and knowledge of Microsoft applications.

SKILLS 

  • Effective Communicator. Prepares and delivers presentations; participates in interview and selection process for new claims staff; provides feedback and coaching to direct reports in a clear and concise manner; must communicate regularly with team on changes in legislation and clients and claims practices and procedures.
  • Problem Solving & Decision Making. Mentors, trains and empowers others to analyze problems and make quality decision; has a “big picture” approach when making decision.
  • Customer Service. Aligns and supports goals that promote client-centric culture; assist in developing processes for monitoring customer satisfaction level; proactive approach with clients.
  • Collaboration. The ability to work as part of a claims team and to understand how his/her individual achievements impact the results of the team as a whole.

 

ABOUT THE COMPANY

Carl Warren is a nationwide Third-Party Administrator (TPA) with about 150 employees and 20 locations across the country. We provide liability and property claims management and administration services to the private and public sectors, insurance companies and captives.

At Carl Warren, we are committed to investing in our employees' development and providing a positive work environment where our employees feel valued. We are looking for a Claims Adjuster to join our team. This position will be based out of Glendale, California.

RESPONSIBILITIES

  • Executes on client/Carl Warren strategies to achieve claims quality, customer service, and operational objectives.
  • Proactively work claims to ensure file quality meets Carl Warren & Company Claim Handling Guidelines as well as any client requirements.
  • High level of productivity measured according to the age and complexity of the assigned caseload.
  • Maintains a timely diary of claims.
  • Consistently achieves audit scores of 90% and above.
  • Focuses on providing the client with an outstanding work product.
  • Provides excellent customer service to internal and external customers.
  • May be required to prepare reports for clients and/or present claims in a roundtable setting or at a claim review.
  • Develops strategies for claims resolution with file notes reflecting clarity, focus, control/management, and momentum.
  • Identifies/utilizes vendors and effectively manages the vendors to achieve satisfactory results on both the expense and indemnity costs.
  • Other duties as assigned.

Please visit https://www.carlwarren.com/opportunities/ for more information.

REQUIREMENTS

  • Five or more years of experience in the P&C industry preferred, Public Entity experience a plus
  • Two or more years of experience handling complex/litigated claims and litigation management
  • College degree preferred
  • Insurance designation preferred
  • Excellent verbal and written communication
  • Strong computer skills and Microsoft applications preferred
  • Knowledge of claims processes and procedures, in addition to the overall knowledge of the insurance industry
  • Read and understand legal documents 

COMPETENCIES

Communication Skills: Consistently and effectively communicates with a diverse spectrum of people across the organization and team. Must seek answers and clarification from management on information that is not understood to ensure the proper message is communicated.

Problem Solving & Decision Making: Determines steps to obtain the best outcome of claim resolution. Considers short and long-term outcomes through decision-making sessions to ensure all stakeholders are involved.

Customer Service: Aligns and supports goals that promote client-centric culture. Services the needs of both internal and external clients, understands all expectations of performance, committed to delivering high-quality service, ability to communicate often and be responsive to all requests timely. Has the passion to deliver high-quality work.

Interpersonal skills: Ability to read and work with a variety of people, assess credibility, maintain optimism, build relationships, be resilient and approachable. Leads by example.

Strategic Thinking: Understands multiple resources assist in claim resolution and facilitates these resources. Continuously monitors the effectiveness of the current strategy and makes recommendations for necessary changes. Continually accesses the success of the strategy and ultimate claim outcome against the market and competitors

Functional/Technical Expertise: Demonstrates the ability to investigate, evaluate and resolve claims. Maintains own functional /technical expertise through projects, designations, continuing education, etc. Models expert learning and growth by having a strong understanding of best practices within the function. Has a working knowledge of claims workflow and a strong understanding of the processes. Proven track record of sustained performance as measured by performance indicators.

 

BENEFITS

  • Competitive Compensation Package
  • Comprehensive Benefits, to include 401K, medical, dental, vision, life and disability, generous paid time off and holidays
  • Employee Training Programs
  • Professional Development
  • Work-Life Balance
  • Flexible Hours
  • Family-Like Work Environment

ABOUT THE COMPANY

Carl Warren is a nationwide Third-Party Administrator (TPA) with about 150 employees and 20 locations across the country. We provide liability and property claims management and administration services to the private and public sectors, insurance companies and captives.

At Carl Warren, we are committed to investing in our employees' development and providing a positive work environment where our employees feel valued. We are looking for a Claims Adjuster to join our team. This position will be based out of Glendale, California.

Please visit https://www.carlwarren.com/opportunities/ for more information.

RESPONSIBILITIES

  • Executes on client/Carl Warren strategies to achieve claims quality, customer service, and operational objectives.
  • Proactively work claims to ensure file quality meets Carl Warren & Company Claim Handling Guidelines as well as any client requirements.
  • High level of productivity measured according to the age and complexity of the assigned caseload.
  • Maintains a timely diary of claims.
  • Consistently achieves audit scores of 90% and above.
  • Focuses on providing the client with an outstanding work product.
  • Provides excellent customer service to internal and external customers.
  • May be required to prepare reports for clients and/or present claims in a roundtable setting or at a claim review.
  • Develops strategies for claims resolution with file notes reflecting clarity, focus, control/management, and momentum.
  • Identifies/utilizes vendors and effectively manages the vendors to achieve satisfactory results on both the expense and indemnity costs.
  • Other duties as assigned. 

REQUIREMENTS

  • Seven or more years of experience in the P&C industry preferred, Public Entity experience a plus
  • Five or more years of experience handling complex/litigated claims and litigation management
  • Property experience a plus
  • College degree preferred
  • Insurance designation preferred
  • Excellent verbal and written communication
  • Strong computer skills and Microsoft applications preferred
  • Knowledge of claims processes and procedures, in addition to the overall knowledge of the insurance industry
  • Read and understand legal documents 

COMPETENCIES

Communication Skills: Consistently and effectively communicates with a diverse spectrum of people across the organization and team. Must seek answers and clarification from management on information that is not understood to ensure the proper message is communicated.

Problem Solving & Decision Making: Determines steps to obtain the best outcome of claim resolution. Considers short and long-term outcomes through decision-making sessions to ensure all stakeholders are involved.

Customer Service: Aligns and supports goals that promote client-centric culture. Services the needs of both internal and external client’s, understands all expectations of performance, committed to delivering high-quality service, ability to communicate often and be responsive to all requests timely. Has the passion to deliver high-quality work.

Interpersonal skills: Ability to read and work with a variety of people, assess credibility, maintain optimism, build relationships, be resilient and approachable. Leads by example.

Strategic Thinking: Understands multiple resources assist in claim resolution and facilitates these resources. Continuously monitors the effectiveness of the current strategy and makes recommendations for necessary changes. Continually accesses the success of the strategy and ultimate claim outcome against the market and competitors

Functional/Technical Expertise: Demonstrates ability to investigate, evaluate and resolve claims. Maintains own functional /technical expertise through projects, designations, continuing education, etc. Models expert learning and growth by having a strong understanding of best practices within the function. Has a working knowledge of claims workflow and a strong understanding of the processes. Proven track record of sustained performance as measured by performance indicators.

BENEFITS

  • Competitive Compensation Package
  • Comprehensive Benefits, to include 401K, medical, dental, vision, life and disability, generous paid time off and holidays
  • Employee Training Programs
  • Professional Development
  • Work-Life Balance
  • Flexible Hours
  • Family-Like Work Environment

 

ABOUT THE COMPANY

Carl Warren is a nationwide Third-Party Administrator (TPA) with about 150 employees and 20 locations across the country. We provide liability and property claims management and administration services to the private and public sectors, insurance companies and captives.

At Carl Warren, we are committed to investing in our employees' development and providing a positive work environment where our employees feel valued. We are looking for a Claims Adjuster to join our team. This position will be based out of Glendale, California.

Please visit https://www.carlwarren.com/opportunities/ for more information.

RESPONSIBILITIES

  • Executes on client/Carl Warren strategies to achieve claims quality, customer service, and operational objectives.
  • Proactively work claims to ensure file quality meets Carl Warren & Company Claim Handling Guidelines as well as any client requirements.
  • High level of productivity measured according to the age and complexity of the assigned caseload.
  • Maintains a timely diary of claims.
  • Consistently achieves audit scores of 90% and above.
  • Focuses on providing the client with an outstanding work product.
  • Provides excellent customer service to internal and external customers.
  • May be required to prepare reports for clients and/or present claims in a roundtable setting or at a claim review.
  • Develops strategies for claims resolution with file notes reflecting clarity, focus, control/management, and momentum.
  • Identifies/utilizes vendors and effectively manages the vendors to achieve satisfactory results on both the expense and indemnity costs.
  • Other duties as assigned. 

REQUIREMENTS

  • Five or more years of experience in the P&C industry preferred, Public Entity experience a plus
  • Two or more years of experience handling complex/litigated claims and litigation management
  • Two or more years of experience handling Employment Practices claims
  • College degree preferred
  • Insurance designation preferred
  • Excellent verbal and written communication
  • Strong computer skills and Microsoft applications preferred
  • Knowledge of claims processes and procedures, in addition to the overall knowledge of the insurance industry
  • Read and understand legal documents 

COMPETENCIES

  • Communication Skills: Consistently and effectively communicates with a diverse spectrum of people across the organization and team. Must seek answers and clarification from management on information that is not understood to ensure the proper message is communicated.
  • Problem Solving & Decision Making: Determines steps to obtain the best outcome of claim resolution. Considers short and long-term outcomes through decision-making sessions to ensure all stakeholders are involved.
  • Customer Service: Aligns and supports goals that promote client-centric culture. Services the needs of both internal and external clients, understands all expectations of performance, committed to delivering high-quality service, ability to communicate often and be responsive to all requests timely. Has the passion to deliver high-quality work.
  • Interpersonal skills: Ability to read and work with a variety of people, assess credibility, maintain optimism, build relationships, be resilient and approachable. Leads by example.
  • Strategic Thinking: Understands multiple resources assist in claim resolution and facilitates these resources. Continuously monitors the effectiveness of the current strategy and makes recommendations for necessary changes. Continually accesses the success of the strategy and ultimate claim outcome against the market and competitors
  • Functional/Technical Expertise: Demonstrates the ability to investigate, evaluate and resolve claims. Maintains own functional /technical expertise through projects, designations, continuing education, etc. Models expert learning and growth by having a strong understanding of best practices within the function. Has a working knowledge of claims workflow and a strong understanding of the processes. Proven track record of sustained performance as measured by performance indicators. 

BENEFITS

  • Competitive Compensation Package
  • Comprehensive Benefits, to include 401K, medical, dental, vision, life and disability, generous paid time off and holidays
  • Employee Training Programs
  • Professional Development
  • Work-Life Balance
  • Flexible Hours
  • Family-Like Work Environment