Join Venbrook


Our people are equipped with the tools—including enriching professional experiences, coaching, timely and productive feedback, and high-quality learning and development opportunities—to deliver against our commitment to you each day.

We are committed to building lasting relationships with you and delivering value to your career growth.

Venbrook Provides:

  • Professional development
  • Work/Life quality and flexibility
  • Commitment to our communities
  • Competitive compensation and benefits

Employee Benefits:

  • Medical
  • Dental
  • Vision
  • Flexible Spending Account (FSA)
  • Life Insurance
  • Short and Long Term Disability
  • Accidental Death and Dismemberment
  • 401(k) Plan
  • Paid Time Off
  • Paid Holidays

Our Culture


Venbrook's culture is derived from the people that create it. We are not different in what we do. We are different in how we do it. Our culture helps us collaborate, unite, and create a diverse workforce. Our people are at the core of our purpose, vision, mission, and values. Click on any photo to take a closer look at our memorable moments...
Venbrook Events
2018 National Sales Meeting

Save the date for Building Strong Teams and a Winning Culture!

This year's 2018 National Sales Meeting will be at Caesar's Palace in Las Vegas, NV from October 2nd through October 4th. We look forward to an energizing event for our sales and management teams. 

Learn More
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
The Johnston Team taking a swing during the 2023 ECA Golf Tournament
Brooks annual "Take Me Out to the Ballgame" event with the best insurance carriers and clients!
Jamie Shetzer, Senior Vice President, with Al Shetzer, Senior Vice President at the 2022 NTTC Annual Conference
Brooks exhibiting at the PIA Conference in Atlantic City
Maria, our Director of Facilities, hard at work
Venbrook Specialty Services + Venbrook Claims Services
Our East Meets West sales meeting welcome sign!
Our fearless leader, Jason Turner, motivates our Sales Teams during our 2023 National Sales Meeting in Las Vegas
Beach clean up from coast to coast!
The Brooks Team comes together during the 2023 National Sales Meeting
National Intern Day!
2023 National Sales Meeting
Happy Halloween from Christina our Technology Director
Alison Myers, Executive Vice President, Employee Benefits Practice, with Heather Raskulinecz, Senior Account Executive at CAHU's Women's Leadership Summit
A group outing at TopGolf, Las Vegas
2022 RIMS Conference, Carl Warren Team
Congratulations to Cindy Shin, Senior Director - Property Programs, for being awarded the 9th Annual Targeting Talent Trophy at TMPAA's 23rd Annual Target Markets Summit!
2023 League of California Cities joined by the Carl Warren team

Careers


Our professionals are at the heart of our business strategy and success. We recruit top talent with traditional and nontraditional backgrounds so that we continue to build Venbrook as a great place to work.

Internships. Venbrook believes in investing in talented people. We provide university internships in selected offices, please contact us for more details.

Join Us


COMPANY OVERVIEW:

Venbrook Insurance Services is among the largest insurance brokerages in the U.S. We are a trusted partner to small and medium-size business providing a range of products and services, including accident & health insurance, property & casualty insurance, employee benefits, surety & title insurance, and risk management and protection.

 

Our clients count on us to care for their needs when the unexpected happens. Our culture is derived from the people that create it. We are not different in what we do. We are different in how we do it. Our culture helps us collaborate, unite, and create a diverse workforce. Our people are at the core of our purpose, vision, mission, and values.

 

We offer competitive compensation and a comprehensive benefits package:

 

  • 401k + employee match
  • Medical, dental, vision, life, and disability insurance
  • Paid Time Off (PTO)
  • Paid Holidays
  • Paid Sick leave
  • Professional development programs
  • Work-life quality and flexibility

 

Visit us online at www.venbrook.com.

 

JOB SUMMARY:

Come and join a Commercial Insurance Team that is on the move! The Senior Account Manager role is a dynamic opportunity for a Commercial Insurance professional with 5+ years or more experience at a Retail Agency. The Senior Account Manager will manage a client base of Commercial accounts in a manner that promotes excellent service and profitability to both the customer and Venbrook.

 

DUTIES & RESPONSIBILITIES:

Client Service

  • Review insurance coverages to ensure the quality of risk placement. Notify VP when changes in coverage are required due to a change in exposure, marketplace, and/or general improvement of the insurance program. Utilize additional technical resources as needed.
  • Demonstrate an understanding of routine coverages and policy terms and be able to articulate this information as needed.
  • Manage daily processing of endorsements, coverage/policy changes, billings, certificates, audits, and general correspondence. Utilize all available resources to ensure the timely completion of work.
  • Develop and maintain professional relationships with clients, support staff, insurance markets, and Venbrook staff.
  • Keep client files in order in accordance with Venbrook's policy and documentation procedures; document all account activities in a manner that is clear and understandable by others.

 

Marketing Renewals and New Business

  • Prepare underwriting submissions, assist VP in select markets, and send completed submissions to markets professionally and promptly.
  • Assess and act upon opportunities to develop additional account revenue by cross-selling other coverages or referrals.
  • Follow up with markets and monitor the quote/underwriting process to ensure that we meet the established time frames.
  • Prepare coverage letters, check policies for accuracy, issue binders, process invoices, and set up files.

 

COMPETENCIES:

  • California Brokers Property/Casualty License is required.
  • Bachelor's degree required.
  • Three to five years experience as an Account Manager.
  • CIC designation preferred.
  • Experience working with AMS 360 is highly preferred.
  • Must have excellent problem-solving skills and develop solutions with both a traditional and creative approach, using all available resources to solve before seeking assistance.
  • Strong interpersonal and communication skills and the ability to communicate and build trusted relationships with all levels of staff and external contacts.
  • Significant attention to detail.
  • Must be a champion of the company's values and ethics.
  • Provides high-quality products and takes ownership of work.
  • Excellent customer service skills.
  • Works with a sense of urgency as required to meet deadlines.
  • Acts in a diplomatic manner and responds promptly to customer needs/requests.
  • Able to prioritize workload and work under pressure.

 

COMPUTER SKILLS:

  • Proficient in common Microsoft Office applications – Word, Excel, etc
  • AMS 360 experience required.

 

EDUCATION & LICENSING:

  • BA/BS preferred
  • Minimum 10 years of related work experience California Brokers Property/Casualty License
  • CIC Designation preferred
  • California Property/Casualty License Required

 

PHYSICAL DEMANDS:

While performing the duties of this job, the employee may exert up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift and/or move objects. The employee is regularly required to reach with hands and arms; use hands and fingers to grasp, use repetitive motions; talk and hear. The employee is frequently required to stoop. The employee is occasionally required to climb, balance, kneel, crouch, crawl, stand, walk, push, pull, lift, and feel. This job requires the employee to have close visual acuity.

 

Salary 100k-110K 

 

 

 

COMPANY OVERVIEW:

Carl Warren & Company is a leading nationwide Third-Party Administrator (TPA) founded in 1944. Carl Warren has been a trusted partner specializing in property and casualty claims management, subrogation recovery, and litigation management for private and public sectors, insurance companies, and captives.

Our clients count on us to care for their needs when the unexpected happens. Our culture is derived from the people that create it. We are not different in what we do. We are different in how we do it. Our culture helps us collaborate, unite, and create a diverse workforce. Our people are at the core of our purpose, vision, mission, and values.

We offer competitive compensation and a comprehensive benefits package:

  • 401k + employee match
  • Medical, dental, vision, life, and disability insurance
  • Paid Time Off (PTO)
  • Paid Holidays
  • Paid Sick leave
  • Professional development programs
  • Work-life quality and flexibility

Visit us online at www.carlwarren.com

RESPONSIBILITIES

 

  • Executes client/Carl Warren strategies to achieve claims quality, customer service, and operational objectives.
  • Proactively work claims to ensure file quality meets Carl Warren & Company Claim Handling Guidelines and client requirements.
  • A high level of productivity measured according to the age and complexity of the assigned caseload.
  • Maintains a timely diary of claims.
  • Consistently achieves audit scores of 90% and above.
  • Focuses on providing the client with an outstanding work product.
  • Provides excellent customer service to internal and external customers.
  • Develops strategies for claims resolution with file notes reflecting clarity, focus, control/management, and momentum.
  • Identifies/utilizes vendors and effectively manages the vendors to achieve satisfactory results on both the expense and indemnity costs.
  • Up to 25% travel for field work and court appearances.

 

QUALIFICATIONS

 

  • Four or more years handling auto and/or general liability claims for a standard auto and/or general liability insurance carrier
  • Two or more years experience handling litigated claims with a well-developed understanding of the litigation process
  • College degree preferred
  • Strong claim evaluation skills with the ability to identify the issues involved, formulate an action plan, assess liability, evaluate the damages involved, and put a settlement number on the claim and explain why
  • Strong negotiation skills
  • Must be able to function and support others in a team environment
  • High level of personal responsibility and pride in work product

Salary 90k-100k

 

COMPANY OVERVIEW:

Venbrook Insurance Services is among the largest insurance brokerages in the U.S. We are a trusted partner to small and medium-size business providing a range of products and services, including accident & health insurance, property & casualty insurance, employee benefits, surety & title insurance, and risk management and protection.

 

Our clients count on us to care for their needs when the unexpected happens. Our culture is derived from the people that create it. We are not different in what we do. We are different in how we do it. Our culture helps us collaborate, unite, and create a diverse workforce. Our people are at the core of our purpose, vision, mission, and values.

 

We offer competitive compensation and a comprehensive benefits package:

 

  • 401k + employee match
  • Medical, dental, vision, life, and disability insurance
  • Paid Time Off (PTO)
  • Paid Holidays
  • Paid Sick leave
  • Professional development programs
  • Work-life quality and flexibility

 

Visit us online at www.venbrook.com.

 

Job Summary:

The Client Relations and Retention Lead in Student Insurance at Venbrook is pivotal in driving customer satisfaction and loyalty. This role serves as the primary contact for clients, establishing and nurturing strong relationships through exceptional service and communication. The lead is responsible for managing a service team to enhance client satisfaction, retain a robust client base, and strategically respond to client needs based on insightful data analysis and market trends. This position requires a blend of strategic thinking, leadership abilities, and a strong customer service orientation with a background in insurance. The ideal candidate will also oversee operational tasks and team performance, ensuring alignment with the company’s standards of commitment, communication, and comprehensive coverage. This role is essential for maintaining high service levels and fostering business growth through effective client management and retention strategies.

 

POSITION REQUIREMENTS:

Communication Skills:

  • Demonstrates the ability to effectively communicate with diverse clients and team members. Possesses strong presentation skills, capable of addressing complex issues with clarity.

Problem Solving & Decision Making:

  • Develops and implements strategies to enhance client retention and proactive service responses. Ensures effective resolution of client issues, considering both immediate solutions and long-term relationship impacts.

Customer Service:

  • Maintains a client-centric approach in all interactions. Committed to high-quality service delivery through active communication and responsiveness. Utilizes service metrics to drive improvements and meet client needs effectively.

Interpersonal Skills:

  • Builds and maintains strong relationships with clients and team members. Leads by example in fostering a team environment focused on meeting high service standards.

Strategic Thinking:

  • Uses data and market trends to optimize client service strategies and team performance. Collaborates on the introduction of new service offerings to adapt to client needs and market demands.

Functional/Technical Expertise:

  • Requires a strong background in customer service and account management, with a preference for candidates with insurance experience. A Life and Health License is preferred, or willingness to obtain it within 90 days of employment.

 

DUTIES/RESPONSIBILITIES:

  • Acts as the primary liaison for all client service needs, ensuring high levels of client satisfaction.
  • Manages and leads a service team to enhance customer satisfaction and retain a robust client base.
  • Oversees the creation and implementation of service metrics and reports to assess and improve team and service performance.
  • Trains and develops team members to uphold high standards of service delivery.
  • Manages client interactions and presentations to support business retention and growth.

REQUIRED SKILLS/ABILITIES:

  • Proven ability to lead and manage teams.
  • Skilled in developing customer retention strategies.
  • Excellent verbal and written communication skills.
  • Strong analytical and problem-solving abilities.
  • Ability to handle operational tasks effectively, maintaining a balance of 75% service-focused and 25% operational duties.

EDUCATION & EXPERIENCE:

  • A college degree in Business Management, Insurance, or a related field is preferred.
  • Insurance experience is highly preferred, especially in a client-facing role.
  • Active California Life & Health License or wiliness to obtain in first 90 days

Salary 90k-100k