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JOB TITLE: Senior Claims Examiner
LOCATION: Los Angeles, California (in-person)
COMPANY OVERVIEW:
Carl Warren & Company is a leading nationwide Third-Party Administrator (TPA) founded in 1944. Carl Warren has been a trusted partner specializing in property and casualty claims management, subrogation recovery, and litigation management for private and public sectors, insurance companies, and captives.
Our clients count on us to care for their needs when the unexpected happens. Our culture is derived from the people that create it. We are not different in what we do. We are different in how we do it. Our culture helps us collaborate, unite, and create a diverse workforce. Our people are at the core of our purpose, vision, mission, and values.
We offer competitive compensation and a comprehensive benefits package:
- 401k + employee match
- Medical, dental, vision, life, and disability insurance
- Paid Time Off (PTO)
- Paid Holidays
- Paid Sick leave
- Professional development programs
- Work-life quality and flexibility
RESPONSIBILITIES
- Executes client/Carl Warren strategies to achieve claims quality, customer service, and operational objectives.
- Proactively work claims to ensure file quality meets Carl Warren & Company Claim Handling Guidelines and client requirements.
- A high level of productivity measured according to the age and complexity of the assigned caseload.
- Maintains a timely diary of claims.
- Consistently achieves audit scores of 90% and above.
- Focuses on providing the client with an outstanding work product.
- Provides excellent customer service to internal and external customers.
- Develops strategies for claims resolution with file notes reflecting clarity, focus, control/management, and momentum.
- Identifies/utilizes vendors and effectively manages the vendors to achieve satisfactory results on both the expense and indemnity costs.
- Up to 25% travel for field work and court appearances.
QUALIFICATIONS
- Four or more years handling auto and/or general liability claims for a standard auto and/or general liability insurance carrier
- Two or more years experience handling litigated claims with a well-developed understanding of the litigation process
- College degree preferred
- Strong claim evaluation skills with the ability to identify the issues involved, formulate an action plan, assess liability, evaluate the damages involved, and put a settlement number on the claim and explain why
- Strong negotiation skills
- Must be able to function and support others in a team environment
- High level of personal responsibility and pride in work product
Visit us online at www.carlwarren.com
Senior Client Executive- Employee benefits
Summary
Acts as an agent of Producer assigned accounts, including servicing and/or solicitation activities. Manages book of business and partners with the service team.
Essential Duties And Responsibilities
- Manages all client required services and maintains client relationship with minimal input from Producers
- Manages large book of business through direction of employees on service team
- Receives and develops new business leads from Producers or identifies and develops cross-sell opportunities
- Acts as direct point of contact for client from time of lead
- Acts as the lead representative to an assigned book-of-business
- Participates in team selling process including finalist interviews and RFP responses
- Prepares and presents to client renewal analysis
- Sells renewal business to existing clients and where applicable, sells additional lines of coverage
- Promotes to clients other services offered by our agency by way of preparing Producer Service Proposals
- Provides analysis and recommendations concerning client's existing coverages
- Selects carriers for solicitation and negotiates with carriers for benefit and premium considerations
- Receives and responds to client inquiries including benefit and claim questions and issues
- Reviews client coverage contracts and amendments for accuracy
- Manages and negotiates third party vendor relationships and contracts on behalf of the client
- Manages dedicated service team
- Serves as technical expert, assisting department members to resolve complex issues
- Provides mentoring and coaching to departmental staff
- Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information)
- Other duties as assigned
Qualifications
EDUCATION / EXPERIENCE
- Bachelor’s degree or equivalent combination of education and experience
- Eight (8) or more years’ related work experience
- Valid insurance license
- Must continue to meet Continuing Education requirements for license renewal
Skills
- Proficient in Microsoft Office Suite
- Excellent verbal and written communication skills
- Good problem solving and time management skills
- Ability to work within a team and to foster teamwork
- Good planning, organizational and prioritization skills
Expected Salary Range: $90K-$147K
Carl Warren & Company is a leading nationwide Third-Party Administrator (TPA) founded in 1944. Carl Warren has been a trusted partner specializing in property and casualty claims management, subrogation recovery, and litigation management for private and public sectors, insurance companies, and captives.
Our clients count on us to care for their needs when the unexpected happens. Our culture is derived from the people that create it. We are not different in what we do. We are different in how we do it. Our culture helps us collaborate, unite, and create a diverse workforce. Our people are at the core of our purpose, vision, mission, and values. We are looking for a Support Specialist to join our team.
We offer competitive compensation and a comprehensive benefits package:
- 401k + employee match
- Medical, dental, vision, life, and disability insurance
- Paid Time Off (PTO)
- Paid Holidays
- Paid Sick leave
- Professional development programs
- Work-life quality and flexibility
Visit us online at www.carlwarren.com
RESPONSIBILITIES
- Completes forms, letters, and other communications. Sets up paper/electronic files and databases.
- Processes incoming/outgoing mail.
- Route internal/external inquiries to the proper source
- Responsible for administrative tasks such as expenses, maintaining supplies, assembling certified mail, copying, faxing, scanning and filing
- Additional duties as directed
QUALIFICATIONS
- 1+ years of office/clerical experience
- 2+ years of customer service experience
- Basic computer skills and knowledge of Microsoft applications
- High school degree or equivalent, college degree preferred
Up to $20.00 per hour
COMPANY OVERVIEW:
Venbrook Insurance Services is among the largest insurance brokerages in the U.S. We are a trusted partner to small and medium-size business providing a range of products and services, including accident & health insurance, property & casualty insurance, employee benefits, surety & title insurance, and risk management and protection.
Our clients count on us to care for their needs when the unexpected happens. Our culture is derived from the people that create it. We are not different in what we do. We are different in how we do it. Our culture helps us collaborate, unite, and create a diverse workforce. Our people are at the core of our purpose, vision, mission, and values.
We offer competitive compensation and a comprehensive benefits package:
- 401k + employee match
- Medical, dental, vision, life, and disability insurance
- Paid Time Off (PTO)
- Paid Holidays
- Paid Sick leave
- Professional development programs
- Work-life quality and flexibility
Visit us online at www.venbrook.com.
JOB SUMMARY:
Come and join a Commercial Insurance Team that is on the move! The Senior Account Manager role is a dynamic opportunity for a Commercial Insurance professional with 5+ years or more experience at a Retail Agency. The Senior Account Manager will manage a client base of Commercial accounts in a manner that promotes excellent service and profitability to both the customer and Venbrook.
DUTIES & RESPONSIBILITIES:
Client Service
- Review insurance coverages to ensure the quality of risk placement. Notify VP when changes in coverage are required due to a change in exposure, marketplace, and/or general improvement of the insurance program. Utilize additional technical resources as needed.
- Demonstrate an understanding of routine coverages and policy terms and be able to articulate this information as needed.
- Manage daily processing of endorsements, coverage/policy changes, billings, certificates, audits, and general correspondence. Utilize all available resources to ensure the timely completion of work.
- Develop and maintain professional relationships with clients, support staff, insurance markets, and Venbrook staff.
- Keep client files in order in accordance with Venbrook's policy and documentation procedures; document all account activities in a manner that is clear and understandable by others.
Marketing Renewals and New Business
- Prepare underwriting submissions, assist VP in select markets, and send completed submissions to markets professionally and promptly.
- Assess and act upon opportunities to develop additional account revenue by cross-selling other coverages or referrals.
- Follow up with markets and monitor the quote/underwriting process to ensure that we meet the established time frames.
- Prepare coverage letters, check policies for accuracy, issue binders, process invoices, and set up files.
COMPETENCIES:
- California Brokers Property/Casualty License is required.
- Bachelor's degree required.
- Three to five years experience as an Account Manager.
- CIC designation preferred.
- Experience working with AMS 360 is highly preferred.
- Must have excellent problem-solving skills and develop solutions with both a traditional and creative approach, using all available resources to solve before seeking assistance.
- Strong interpersonal and communication skills and the ability to communicate and build trusted relationships with all levels of staff and external contacts.
- Significant attention to detail.
- Must be a champion of the company's values and ethics.
- Provides high-quality products and takes ownership of work.
- Excellent customer service skills.
- Works with a sense of urgency as required to meet deadlines.
- Acts in a diplomatic manner and responds promptly to customer needs/requests.
- Able to prioritize workload and work under pressure.
COMPUTER SKILLS:
- Proficient in common Microsoft Office applications – Word, Excel, etc
- AMS 360 experience required.
EDUCATION & LICENSING:
- BA/BS preferred
- Minimum 10 years of related work experience California Brokers Property/Casualty License
- CIC Designation preferred
- California Property/Casualty License Required
PHYSICAL DEMANDS:
While performing the duties of this job, the employee may exert up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift and/or move objects. The employee is regularly required to reach with hands and arms; use hands and fingers to grasp, use repetitive motions; talk and hear. The employee is frequently required to stoop. The employee is occasionally required to climb, balance, kneel, crouch, crawl, stand, walk, push, pull, lift, and feel. This job requires the employee to have close visual acuity.
Salary 100k-110K